Terms of Service

1. Introduction & Acceptance

These Terms of Service ("Terms", "Agreement") constitute a binding contract between your law firm ("Client", "you", "your") and Lenhac Limited ("Lenhac", "we", "us", "our"), a technology company registered in Kenya, governing the use of SISU OPUS version Q::4 ("the Application", "the System", "SISU OPUS"), our enterprise resource planning (ERP) system purpose-built for law firms operating in Kenya.

By subscribing to, accessing, or using the Application, you confirm that you have the authority to bind your firm to these Terms and that you accept them in full. If you do not agree to these Terms, you must not use the Application.

2. Definitions

• Authorized Users: Individuals within your firm who are granted access to the Application, including partners, advocates, clerks, accountants, and administrative staff.
• Client Data: All data entered into or generated by the Application on behalf of your firm, including client records, case files, financial records, communications, and documents.
• Service Period: The active subscription term during which your firm is entitled to use the Application.
• AI Features: Functionality within the Application powered by artificial intelligence, including but not limited to case research, brief generation, execution planning, and document analysis.
• Subscription Fee: The recurring payment due from the Client to Lenhac for use of the Application, as set out in the pricing schedule.

3. Service Description

SISU OPUS is a cloud-hosted, multi-module ERP system designed exclusively for law firms in Kenya. The Application provides:

• Client management, case file tracking, and instruction workflows
• Court session scheduling and calendar management
• Double-entry management accounting, invoicing, and trust account management
• Payroll processing with KRA tax compliance (PAYE, NSSF, SHIF, Housing Levy)
• Human resources, leave management, and personnel administration
• Debt collection, escrow, and disbursement management
• Document management with cloud storage
• AI-powered case planning, research, and brief generation
• Internal messaging, notifications, and communication channels
• Reporting, dashboards, and performance analytics

Detailed feature documentation is available in our Release Notes. Upcoming features are published on our Product Roadmap.

4. Account Registration & Access

Access to the Application is provisioned by Lenhac following execution of a service agreement. The Client must:

• Designate a Firm Administrator responsible for managing user accounts and access levels
• Ensure all Authorized Users maintain the confidentiality of their login credentials
• Promptly disable access for any individual who leaves the firm or whose authorization is revoked
• Enable two-factor authentication where available and recommended

You are responsible for all activity under your firm's accounts. Lenhac is not liable for unauthorized access resulting from the Client's failure to safeguard credentials.

5. Subscription & Payment

5.1 Pricing

Subscription fees are as published on our product page or as agreed in a custom service agreement. Pricing is subject to change with 30 days' written notice.

5.2 Payment Terms

• Subscription fees are billed monthly in advance
• Payment is due within 7 days of invoice date
• On-demand integrations (WhatsApp, SMS, M-Pesa, AI Assistant) are billed based on usage at published rates
• On-site training sessions are billed per session as published

5.3 Late Payment

If payment is not received within 14 days of the due date, Lenhac reserves the right to suspend access to the Application. Your data will be preserved for a period of 90 days following suspension. After 90 days of non-payment, Lenhac may permanently delete your data after providing 30 days' written notice.

6. AI Usage Policy

6.1 Acceptable Use of AI Features

• AI features are tools to assist your advocates, not substitutes for professional legal judgment
• All AI-generated outputs (case briefs, research summaries, execution plans) must be reviewed by a qualified advocate before being relied upon or submitted to any court or regulatory body
• AI features must not be used to generate misleading, fraudulent, or unethical legal materials

6.2 AI Cost & Billing

AI features are billed based on usage. Consumption is tracked and reported in your firm's dashboard. The Firm Administrator may configure usage limits and cost controls.

6.3 Employment Protection Clause

7. Acceptable Use

You agree not to:

• Use the Application for any unlawful purpose or in violation of the Advocates Act (Cap. 16) or any applicable law
• Attempt to reverse-engineer, decompile, or extract the source code of the Application
• Share access credentials with unauthorized individuals or firms
• Use the Application to store or process data unrelated to your firm's legal practice
• Circumvent or attempt to circumvent any access controls, rate limits, or security measures
• Use automated scripts, bots, or tools to interact with the Application outside of its intended interfaces
• Resell, sublicense, or provide the Application as a service to third parties

8. Data Ownership & Intellectual Property

8.1 Your Data

All Client Data belongs to your firm. Lenhac does not claim ownership of any data you enter into the Application. We process your data solely to provide the service and as described in our Privacy Policy.

8.2 Our Intellectual Property

The Application, including its source code, architecture, design, branding, documentation, and all related intellectual property, is and remains the exclusive property of Lenhac Limited. This Agreement grants you a limited, non-exclusive, non-transferable license to use the Application during your Service Period.

8.3 Feedback

Any suggestions, feature requests, or feedback you provide may be used by Lenhac to improve the Application without obligation or compensation.

9. Service Level & Availability

Lenhac strives to maintain high availability of the Application. However, we do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible.

• The Application is hosted on cloud infrastructure within secure data centres
• Automated backups are performed regularly to protect against data loss
• In the event of a service outage exceeding 24 consecutive hours (excluding scheduled maintenance), affected subscription days will be credited to your account

10. Support & Training

• Technical support is available via email and in-app channels during business hours (Monday–Friday, 8:00 AM – 6:00 PM EAT)
• On-site training sessions are available at published rates; the first 3 sessions are included at no charge
• Product documentation, release notes, and knowledge resources are available through the Application
• Critical system issues affecting data integrity or access will be prioritized regardless of business hours

11. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary and sensitive information exchanged during the course of this Agreement. This obligation extends to:

• All Client Data, including information protected by attorney-client privilege
• Lenhac's proprietary technology, business processes, and trade secrets
• Commercial terms, pricing arrangements, and custom development specifications

Confidentiality obligations survive termination of this Agreement for a period of 5 years.

12. Data Protection & Privacy

Lenhac processes your data in accordance with the Data Protection Act, 2019 of Kenya. Our full data processing practices, including data categories, retention periods, third-party sub-processors, and your rights as a data subject, are detailed in our Privacy Policy, which forms an integral part of this Agreement.

Key commitments:

• Your firm is the Data Controller; Lenhac is the Data Processor
• We will not sell, share, or use your data for purposes outside of service delivery
• Data breach notification within 72 hours as required by the DPA 2019
• Data portability — you may export your data at any time in standard formats

13. Limitation of Liability

To the maximum extent permitted by Kenyan law:

• Lenhac's total liability under this Agreement shall not exceed the total fees paid by the Client in the 12 months preceding the event giving rise to the claim
• Lenhac shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of revenue, data, or business opportunity
• Lenhac shall not be liable for decisions made based on AI-generated outputs — all AI outputs require professional review before reliance
• Lenhac shall not be liable for losses resulting from the Client's failure to maintain adequate access controls, backups, or credential security

14. Indemnification

The Client agrees to indemnify and hold harmless Lenhac from any claims, damages, or expenses arising from:

• The Client's breach of these Terms
• Misuse of the Application by the Client or its Authorized Users
• Any claim by a third party arising from the Client's use of the Application, including claims related to data entered by the Client
• Reliance on AI-generated content without adequate professional review

15. Term & Termination

15.1 Term

This Agreement begins on the date the Client first accesses the Application and continues for the duration of the active subscription unless terminated as set out below.

15.2 Termination by the Client

You may terminate this Agreement at any time by providing 30 days' written notice to Lenhac. No refunds will be issued for unused portions of prepaid subscription periods.

15.3 Termination by Lenhac

Lenhac may terminate this Agreement:

• Immediately upon breach of the Employment Protection Clause (Section 6.3)
• Upon 14 days' notice for non-payment of subscription fees
• Upon 30 days' notice for material breach of these Terms that remains uncured
• Immediately if the Client's use of the Application poses a security risk to the system or other clients

15.4 Effect of Termination

• Upon termination, access to the Application will be revoked
• Client Data will be available for export for 90 days following termination
• After 90 days, Lenhac will permanently delete all Client Data
• Provisions relating to confidentiality, liability, and data protection survive termination

16. Updates & Modifications

16.1 Application Updates

Lenhac continuously improves the Application. Updates, new features, and enhancements are deployed regularly and documented in our Release Notes. By continuing to use the Application, you accept updates as part of the service.

16.2 Terms Modifications

We may modify these Terms from time to time. Material changes will be communicated via email to the Firm Administrator at least 30 days before taking effect. Continued use of the Application after the effective date constitutes acceptance.

17. Custom Development

Lenhac offers custom feature development for firms with specific requirements not covered by the standard Application. Custom development is subject to:

• A separate written specification and quotation
• Pricing as published on our custom pricing page or as individually agreed
• Custom features become part of the Application and are covered by these Terms
• Intellectual property in custom features remains with Lenhac unless explicitly agreed otherwise in writing

18. Force Majeure

Neither party shall be liable for failure to perform its obligations under this Agreement due to circumstances beyond its reasonable control, including but not limited to natural disasters, government actions, internet disruptions, infrastructure failures, pandemics, or civil unrest. The affected party must notify the other party promptly and make reasonable efforts to resume performance.

19. Dispute Resolution

Any disputes arising from this Agreement shall be resolved as follows:

• Negotiation: The parties shall first attempt to resolve disputes through good-faith negotiation within 30 days
• Mediation: If negotiation fails, disputes shall be referred to mediation under the Nairobi Centre for International Arbitration
• Arbitration: If mediation fails, disputes shall be referred to binding arbitration under the Arbitration Act, 1995 (Kenya)

This Agreement is governed by and construed in accordance with the laws of the Republic of Kenya. The courts of Kenya shall have jurisdiction over any matters not subject to arbitration.

20. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy and any custom service agreement, constitute the entire agreement between the parties
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full effect
• Waiver: Failure to enforce any provision shall not constitute a waiver of that provision
• Assignment: The Client may not assign this Agreement without Lenhac's prior written consent. Lenhac may assign its rights and obligations to a successor entity
• Notices: All notices shall be in writing and delivered via email to the addresses registered in the Application

21. Contact

For questions about these Terms or the Application: